Tenant isolation
Workspace records are scoped to the authenticated business. Regression tests cover cross-workspace message replies, channel disconnections, social publishing, invoice changes and booking reminders.
01
Workspace protection
Security
Think Reply is designed around tenant isolation, encrypted credentials and validated external events.
Think Reply documentationSetup, messaging, growth, commerce and security in one place.
6Guide sections
LiveProduct-aligned docs
SecureWorkspace-first setup
02
Encrypted credentials
Provider credentials and sensitive connection settings use encrypted storage where configured. Saved secrets are not shown back to customers in plain text.
03
Webhook validation
Provider webhook endpoints use the available provider secret, signature or connection token before accepting events.
04
Rate limiting
Public forms, authentication-sensitive actions and webhook endpoints use request throttling to reduce abuse.
05
Audit trail
Important workspace, billing and operational mutations are recorded so administrators can review what changed.
06
Team access
Use separate agent accounts and invitations. Avoid sharing one password between multiple staff members.
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