Suggest mode
Generate a draft the agent can review, edit and send.
AI + knowledge
AI replies grounded in your business context
Choose your own compatible AI provider, configure tone and language, and build a knowledge base for consistent answers.
AI + knowledge
Control the model and the behavior
Business context stays connected to the conversation.
AI with business context
Read setup guide →
Use AI as an agent assistant, not a disconnected chatbot
Think Reply combines provider settings, business instructions and your own knowledge with the conversation so teams can review suggestions or enable controlled auto-reply behavior.
reply.thinkdigita.com / app
AI with business context
AI Assistant
What you get
Features clients can understand before they sign up
Each feature below maps to a real Think Reply workflow rather than a generic marketing promise.
Auto Reply mode
Allow supported conversations to receive automatic responses after your configured delay.
Knowledge Base
Store FAQs, policies, service details and operational facts for more consistent answers.
Business instructions
Set language, tone and system guidance at workspace level.
Customer context
AI works around the active conversation rather than in a separate tool.
Usage controls
AI activity stays within the active plan allowance and workspace boundaries.
How it works
From setup to real customer action
The workflow is shown step by step so a prospective customer can understand what happens after clicking Connect.
Configure provider
Save the compatible AI endpoint and credential securely for the business.
Add knowledge
Create reusable business facts and instructions.
Choose mode
Keep AI Off, use Suggest, or enable Auto Reply where appropriate.
Review outcomes
Agents can take over at any time and continue the conversation manually.
Where teams use it
Practical use cases
FAQ assistanceProduct questionsFirst-response draftingConsistent support tone
Think Reply
Bring customer conversations into one focused workspace.
Start with the channels you use now, then add AI, CRM and automation as your workflow grows.