27 open8 mine5 unassigned
Shared inbox with ownership, status and notes
Unified Inbox
One thread per customer with full history and team ownership.
Explore inbox →Business conversations, organized
Every conversation. One clear place to act.
Think Reply helps teams chat with customers, keep context, use AI, manage leads and follow up without jumping between disconnected tools.
✓ No card to create a workspace✓ Customer-owned channels✓ Human handoff always available
Ayesha RahmanWhatsApp · SalesOpen
Hi, can you send me the Growth plan details?
Absolutely. I can also book a demo and keep the follow-up here.
AI suggestion ready
Type a reply... Send
Supported connections
WhatsApp Business APIWhatsApp QRMessengerInstagramTelegramWebsite ChatGmail
Official provider APIs are recommended for production-critical messaging. QR linking is a self-hosted convenience mode and can be affected by session logout or WhatsApp account restrictions.See the product
The real workflow, screen by screen
Like the best modern SaaS sites, Think Reply now explains the product visually instead of leaving features as paragraphs.
AI Suggest
“Here’s the plan that fits your team…”
Use answerAI Assistant
Suggest or automate replies using your knowledge and model.
Explore AI →NewInterestedFollow-upWon
CRM & Leads
Keep conversation context connected to the deal stage.
Explore CRM →Summer launch
Sent 1,248Read 894Replies 126
Campaigns
Target lists, schedule messages and track delivery outcomes.
Explore campaigns →New message→Assign sales→Send reply
Automations
Route, tag, assign and follow up from real customer activity.
Explore automation →Hi 👋 How can we help?
I need pricing.
Website Chat
Turn visitors into inbox conversations with one embed.
Explore website chat →From message to outcome
Capture. Converse. Follow up.
Connect channels
Customers authorize the channels they already use.
Work the conversation
AI assists, agents reply, and context stays attached.
Convert and retain
Move leads, trigger follow-ups and measure delivery.
Built for business chatting
One platform for the customer journey
Support, sales and outreach share the same customer record instead of becoming separate silos.
↔Shared InboxAssign, tag, note, resolve✦AI + KnowledgeSuggest, auto-reply, handoff◎CRM & LeadsContacts, pipeline, follow-up◌CampaignsAudience, schedule, delivery✉Email OutreachSMTP sequences and replies⚡AutomationTriggers, actions, webhooks◫Website ChatEmbed and continue in inbox＋IntegrationsMeta, Google, Telegram, API
Use cases
Clear enough for customers to picture it in their business
Product questions to follow-up
Answer pricing, availability and delivery questions, then keep the buyer in a sales flow.
Inquiry to enrollment
Handle course questions, assign counselors and follow up with interested students.
Lead to site visit
Route property inquiries, preserve source context and remind the agent to follow up.
Chat to booked conversation
Qualify prospects, share details and move warm conversations to your team.
Pricing
Simple plans with clear limits
Designed cards, visible limits and a real comparison path instead of plain text.
For a small team getting organized
৳699 /month
- 2 connected channels
- 1 active agent
- 500 AI replies/month
- Inbox, contacts, knowledge
For active support and sales
৳1,299 /month
- 5 connected channels
- 3 active agents
- 500 AI replies/month
- Automations and campaigns
For teams using more channels
৳2,499 /month
- 10 connected channels
- 5 active agents
- 500 AI replies/month
- Gmail, API and webhooks
Questions
What customers usually want to know
Do I connect my own business accounts?
Yes. Each customer connects or authorizes their own supported channels. Think Reply keeps credentials scoped to that business workspace.
Can AI answer automatically?
Yes. AI can be Off, Suggest, or Auto Reply, with human handoff available.
Can I use my own email provider?
Yes. Outreach is designed for customer-owned SMTP accounts and Gmail/Workspace flows.
Can my team share the inbox?
Yes. Conversation assignment, filters, notes, status and team invitation are built into the workspace.
Conversations drive growth
See how Think Reply fits your workflow.
Start a workspace or send us your current customer-chat setup and we’ll show you how it can be organized.