Documentation

01

Start here

Set up the workspace in the right order so your team can start with a clean, testable workflow.

• Create your business workspace and review the active plan.
• Connect one channel first and test inbound plus outbound messaging.
• Invite team members after the first channel is working.
• Add contacts, lists and AI only after the core conversation flow is verified.

Open getting started →

02

Channels

Customer-owned accounts connect to Think Reply and route messages into the shared Inbox.

• Telegram bot connection and webhook delivery.
• Website Chat widget for visitor conversations.
• Meta authorization for Messenger, Instagram and WhatsApp Business.
• Gmail OAuth and SMTP-based outreach paths.

Explore channels →

03

WhatsApp Marketing

Use WhatsApp as a growth channel with approved templates, opted-in audiences, catalog products and tracked replies.

• Connect WhatsApp Business from Channels.
• Sync approved templates from Meta.
• Build contact lists and campaign audiences.
• Connect catalogs, sync products and send product cards.
• Review delivery and reply activity in Campaigns and Inbox.

Open WhatsApp guide →

04

Commerce

Bring store context into customer conversations so teams can follow up with better timing and context.

• Connect WooCommerce with store URL and REST credentials.
• Authorize Shopify when platform OAuth credentials are configured.
• Receive signed store webhooks for supported events.
• Use product and order context for follow-up workflows.

Open commerce guide →

05

Business Tools

Keep scheduling, customer billing and social publishing close to the conversation.

• Public booking with private reschedule or cancel links.
• BDT invoice checkout with verified UddoktaPay confirmation.
• Voice activity logging and booking reminders.
• Facebook Page publishing and Instagram image publishing through connected Meta accounts.

Open business tools guide →

06

Automations

Turn repeated actions into small workflows that remain understandable and auditable.

• Trigger from message, contact or lead activity.
• Apply channel, keyword or lead-stage conditions.
• Assign, tag, create leads, send replies or call webhooks.
• Review automation behavior through activity logs.

Open automation guide →

07

Billing and security

Plan limits, payment callbacks, credential encryption and tenant isolation are enforced server-side.

• Trials and plan limits.
• UddoktaPay and optional Paddle billing paths.
• Encrypted provider credentials at rest.
• Webhook validation, throttling and workspace-scoped queries.

Review security →