Commerce

WooCommerce

Connect using the store URL plus REST API consumer key and secret. Think Reply verifies the connection and prepares signed webhook handling.

• Use credentials created for the intended store.
• Keep keys private and rotate them if exposed.
• Disconnect from Think Reply when the store is no longer in use.

Shopify

Shopify uses an OAuth architecture with Admin GraphQL and webhook support. Customer connection becomes available when Think Reply platform credentials are configured.

• Authorize the intended Shopify store.
• Verify the callback returns to the same Think Reply workspace.
• Reconnect if permissions are revoked.

Commerce context

Supported order, customer and product webhooks are normalized into commerce events, matched to contacts and made available to follow-up workflows.

• Use order events for service or payment follow-up.
• Build first-time and repeat-buyer segments from purchase history.
• Use order status, value and product context in automation conditions.
• Keep automation rules narrow and easy to audit.