One inbox
Bring supported messaging channels into one team view instead of checking multiple apps.
Shared team inbox
Every customer conversation, one organized inbox
Manage incoming conversations across supported channels without switching apps or losing customer context.
Shared team inbox
Built for human and AI collaboration
Business context stays connected to the conversation.
Shared team workspace
Read setup guide →
See the conversation, customer context and next action together
The Inbox is designed for real support and sales work: search, assignment, notes, priority, tags, status, saved replies and AI assistance around the same conversation.
reply.thinkdigita.com / app
Shared team workspace
Ayesha Rahman
What you get
Features clients can understand before they sign up
Each feature below maps to a real Think Reply workflow rather than a generic marketing promise.
Assignment & ownership
Assign a conversation to an agent or keep it unassigned until someone takes ownership.
Search & filters
Filter All, Mine, Unassigned, Open and Closed conversations and search customer or message context.
Customer details
Keep channel, lifecycle, tags, priority, last seen and contact information beside the chat.
Internal productivity
Add private notes and saved replies without exposing internal context to the customer.
AI assistance
Generate a suggested reply while the agent keeps control of what is actually sent.
How it works
From setup to real customer action
The workflow is shown step by step so a prospective customer can understand what happens after clicking Connect.
Message arrives
A supported provider or Website Chat creates or updates the customer conversation.
Team gets context
The Inbox shows the conversation beside customer and channel details.
Agent works
Search, assign, tag, add notes, use saved replies or ask AI for a suggestion.
Reply returns
The outbound reply is sent through the connected provider and stays on the same timeline.
Where teams use it
Practical use cases
Customer support queueSales follow-upLead qualificationHuman handoff from AI
Think Reply
Bring customer conversations into one focused workspace.
Start with the channels you use now, then add AI, CRM and automation as your workflow grows.