Unified Inbox
Bring supported customer channels into one inbox with assignment, status, notes, tags and reply tools.
Platform overview
One workspace for support, sales and outreach
Think Reply combines shared inbox, AI assistance, customer context, campaigns, email outreach and workflow automation so teams can work from one operational view.
Platform overview
Built around one customer timeline
Business context stays connected to the conversation.
AI Assistant
Use your own OpenAI-compatible provider in Off, Suggest or Auto Reply mode.
CRM & Leads
Organize contacts, lifecycle, lead stages, ownership and follow-up.
Campaigns
Build audience lists, schedule broadcasts and track recipient delivery.
Automations
Trigger tags, assignments, replies, lead creation and webhooks from customer activity.
Email Outreach
Connect SMTP accounts and run multi-step sequences with unsubscribe and suppression controls.
How it fits together
Built around one customer timeline
The product is designed so conversations, customer context, automation and follow-up stay connected instead of becoming separate tools.
Included in this workflow
- Multi-tenant business workspaces
- Encrypted provider credentials
- Agent and channel plan limits
- Activity and billing audit foundation
Think Reply
Bring customer conversations into one focused workspace.
Start with the channels you use now, then add AI, CRM and automation as your workflow grows.