No abuse
Do not use the platform for fraud, harassment, malware or deceptive messaging.
Legal
Acceptable Use
Think Reply must be used for lawful, permission-based customer communication and outreach that complies with channel rules and anti-spam requirements.
Legal
Responsible messaging
Business context stays connected to the conversation.
Respect consent
Use appropriate consent and lawful basis for promotional messaging and outreach.
Follow provider rules
Connected channels remain subject to Meta, Google, Telegram and email-provider policies.
How it fits together
Responsible messaging
Accounts may be restricted when activity creates security, abuse, legal or provider-policy risk.
Included in this workflow
- No unsolicited abuse
- Respect opt-out requests
- Protect credentials
- Follow applicable law
Think Reply
Bring customer conversations into one focused workspace.
Start with the channels you use now, then add AI, CRM and automation as your workflow grows.