Workspace isolation
Customer records and channel connections are scoped to the owning business.
Legal
Privacy
Think Reply is designed with workspace isolation, encrypted provider credentials and scoped access controls. A complete commercial privacy policy must be published before broad paid launch.
Legal
Data handling principles
Business context stays connected to the conversation.
Credential security
Provider credentials and tokens are encrypted at rest where supported by the application.
Operational logging
Important workspace and billing mutations are recorded for accountability.
How it fits together
Data handling principles
Production policy text should document retention, subprocessors, lawful basis, data-subject rights and provider-specific processing.
Included in this workflow
- Tenant isolation
- Encrypted credentials
- Secure session cookies
- Audit logging
Think Reply
Bring customer conversations into one focused workspace.
Start with the channels you use now, then add AI, CRM and automation as your workflow grows.