Message triggers
Start a workflow when a new customer message arrives.
Workflow automation
Trigger actions from real customer activity
Automate repetitive routing and follow-up while keeping the workflow understandable to the team.
Workflow automation
Practical automation, not hidden magic
Business context stays connected to the conversation.
Workflow automation
Read setup guide →
Automate repetitive routing and follow-up with visible rules
Create small, understandable automations triggered by customer activity. The goal is to remove repetitive work while keeping the team able to see what happened.
reply.thinkdigita.com / app
Workflow automation
VIP lead routing
What you get
Features clients can understand before they sign up
Each feature below maps to a real Think Reply workflow rather than a generic marketing promise.
Contact & lead triggers
React to new contacts, new leads or lead-stage changes.
Conditions
Filter by keyword, channel or lead stage before an action runs.
Assignment actions
Route work to an agent automatically.
Customer actions
Add tags, create leads or send supported replies.
Webhook actions
Call an external HTTPS endpoint when the workflow needs another system.
How it works
From setup to real customer action
The workflow is shown step by step so a prospective customer can understand what happens after clicking Connect.
Choose trigger
Pick the event that starts the automation.
Narrow conditions
Add only the filters needed for this workflow.
Choose action
Assign, tag, reply, create a lead or call a webhook.
Enable & review
Turn the workflow on and use Activity to troubleshoot behavior.
Where teams use it
Practical use cases
Lead routingAuto taggingFirst responseExternal webhook workflow
Think Reply
Bring customer conversations into one focused workspace.
Start with the channels you use now, then add AI, CRM and automation as your workflow grows.