Think Reply
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Changelog

What changed in Think Reply

A product-focused history of the changes that materially affect customer workflows, integrations, design, reliability or security.

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Public product pages now explain how Think Reply actually works

Expanded the public site from short feature paragraphs into detailed product pages with visual interface previews, step-by-step workflows, practical use cases and implementation notes.

Product pagesUnified Inbox, AI Assistant, CRM, Campaigns, Automations and Website Chat.
Growth pagesWhatsApp Marketing, Commerce and Business Tools.
Resource pagesRoadmap, Changelog and expanded documentation.
DesignWider desktop canvas, larger public typography and centered navigation.
Public siteProduct educationDesign

Client workspace redesign and WhatsApp growth hub

Reworked the client panel around the Think Reply green, cream and gold visual system. Pages became more compact and consistent, while the WhatsApp Marketing area gained a clearer workflow.

Client panelCompact sidebar, related icons, light/dark support and shared branded page banners.
InboxThree-column conversation layout with visible composer, contact context and AI suggestion access.
WhatsAppTemplate sync, catalog/product workflow and campaign education.
CommerceWooCommerce connection and Shopify OAuth architecture surfaced more clearly.
WorkspaceWhatsAppCommerce

Self-service provider architecture and launch hardening

Moved toward customer-owned connections, tenant-safe provider handling and stronger production controls around integrations and billing.

ProvidersMeta, Gmail, Telegram, Website Chat and SMTP foundations.
SecurityEncrypted credentials, webhook validation, throttling and tenant isolation tests.
BillingPlan enforcement, UddoktaPay foundation and optional Paddle path.
TeamsWorkspace-scoped team and invitation/onboarding foundation.
ProvidersSecurityBilling

Unified Inbox and AI workflow became operational

Established the first complete customer conversation flow and connected it to contacts, leads, campaigns, automation and AI assistance.

TelegramTwo-way messaging from customer to Inbox and back to Telegram.
InboxSearch, filters, assignment, status, notes and saved-reply productivity.
AISuggest and Auto Reply foundation with business knowledge.
CRMContacts, leads, campaigns and automation in the same workspace.
InboxAICRM