Business Tools

01

Bookings

Share the public booking page for the workspace. A confirmed booking receives a private management link that the customer can use to reschedule or cancel.

• Times are handled using the workspace timezone.
• Overlapping appointments are blocked.
• Due reminders are dispatched automatically through an existing customer conversation, with retry tracking to prevent duplicate sends.
• Agents can also trigger a reminder manually when needed.

02

Customer invoices

Create an invoice and share its private public link. Eligible BDT invoices can open UddoktaPay checkout when the gateway is configured.

• Payment state is not changed from the browser return alone.
• Think Reply verifies the provider payment before marking the invoice paid.
• Unpaid or cancelled invoice state remains visible to the customer.

03

Voice activity

Log inbound or outbound call activity against a contact while a dedicated voice provider remains optional.

• Track call direction, status and duration.
• Store an optional recording URL when your provider supplies one.

04

Facebook and Instagram publishing

Connected Meta accounts can publish immediately or through the scheduler. Facebook supports Page text or image posts; Instagram publishing currently requires a public image URL.

• Existing Meta connections may need reconnecting when new publishing permissions are introduced.
• Failed authorization is surfaced so the account can be reconnected.
• LinkedIn and X entries remain draft-only until provider publishing is implemented.