Channels

01

Telegram

Add a BotFather bot token in Channels. Think Reply validates the bot, stores the credential encrypted and registers the webhook.

• Incoming Telegram messages create or update contacts and conversations.
• Replies sent from Inbox are delivered through the connected bot.
• Disconnect removes the active connection from the workspace.

02

Website Chat

Enable Website Chat to generate a secure widget token and script. Add the script to the customer website to send visitor conversations into Inbox.

• Use the exact widget snippet generated in Channels.
• Test both a visitor message and an agent reply.
• Keep the widget token private outside the site integration.

03

Messenger and Instagram

Meta channels use customer authorization through the Think Reply Meta application. The customer selects the eligible resource after OAuth when multiple resources are available.

• Provider permissions can expire or be revoked.
• Reconnect from Channels when authorization becomes invalid.
• Webhook events are routed to the matching connection and workspace.

04

WhatsApp Business

Connect the business account through the Meta flow. Once connected, WhatsApp Marketing can sync templates and work with Meta catalogs.

• Verify the correct business and phone resource.
• Sync templates before building outbound campaigns.
• Use opted-in audiences and approved templates for marketing outreach.

05

Gmail and SMTP

Gmail uses OAuth for mailbox access. SMTP accounts support outreach sending with the customer’s own mail server credentials.

• Test the sender before enrolling contacts.
• Use suppression and unsubscribe controls for outreach.
• Review failed or bounced delivery state when available.